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Step 1 - Assess and Report

Step 2 - Design and Deliver

Step 3 - Measure and Report

Step 4 - Ensure Repeatability and Maintenance

Step 3 - Measure and Report

The critical and often overlooked step in any training initiative is the measurement and reporting. It is during this step that a program proves its business value and allows the organization to measure the bottom line impact. To provide the best measurement and reporting, Bob will:

  • Develop a training “report card” for the organization based on individual assessments.

  • Provide the training report card that outlines who has the skills necessary, who is using these skills, and the potential bottom line business impact:

 

Who went through the training process?

 

CAN they do the skills required for success?

 

ARE they using the skills required for success?

 

How has the program impacted the organization?


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The Customer Connector
P.O. Box 18216, Erlanger, Kentucky 41018-0216
Phone: (859) 240-2550

Bob@thecustomerconnector.com